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18 June 2010 @ 10:02 am
Dear Virgin Mobile....  
This fancy-schmancy (supposedly) new billing system you've implemented? So far, I'm not impressed.

You never sent me either a new bill or a new account number, so that i could go into your system and check my balance for myself.

And then, this morning, you text me a friendly reminder to pay my bill before service is cut off? Not cool. I have not yet received this bill that I'm supposedly not paying. And I've not received the account number that I'm supposed to make the payment on. How, precisely, was I supposed to pay it?

After 25 minutes on hold with your support people, I am not a happy camper.

No love,

P.S. If that friendly voice says "Thanks for hanging in there. You're a real trooper!" once more, I'll really start getting peeved.

Posted on Dreamwidth: http://carynb.dreamwidth.org/130140.html | Comment here or there | comment count unavailable comments
Current Mood: irritatedirritated
Current Music: on-hold music
Christinamycrazyhair on June 18th, 2010 03:24 pm (UTC)
Any luck getting this resolved? Hope so.
Caryncarynb on June 18th, 2010 08:36 pm (UTC)
It's finally sorted, yeah.

(Just to make things better, when I finally got someone to pick up the phone this morning, we had a power glitch here and the phone went dead. Argh)
Eric Ballhalfabee on June 19th, 2010 11:58 am (UTC)
K had a Virigin phone but we consolidated to Rogers and transferred her number. Whereby she could no longer access the Virgin website! And as part of the conversion somehow she ended up getting a email every month saying she had a $4.25 credit on her old account. Finally, the conversion meant she couldn't access her old bills (one big advantage of paper bills!)